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Noticeboard

DURING THE   MONTH OF

 July 2017

  159

PATIENTS DID NOT ATTEND

FOR THEIR APPOINTMENT

THIS IS EQUIVALENT TO 26 HRS

GP & NURSE TIME WASTED

IF YOU CANNOT ATTEND

 

FOR YOUR APPOINTMENT

PLEASE LET US KNOW

SOMEONE ELSE MAY NEED IT!

						

Please read FAQ  online appointments before following the above link to book an appointment.

Appointments

 circled_dayWe run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery or in person at reception. We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

The practice operates an appointment system designed to enable patients to access health provision more easily. You will therefore be asked to provide the following  information when contacting the surgery for an appointment:-

  • Some information relating to the problem
  • Your preferred day and time
  • Any preference for children

This basic information is not meant to be intrusive but will enable the staff to provide you with the appropriate method of dealing with your enquiry.

Patients contacting the surgery in need of same day treatment may be triaged by the  duty  doctor.

Please note routine appointments are 10 minutes each. If you have more than one problem to discuss with the GP please explain this when you make the appointment and ask for a double appointment  slot.

Chaperones

On arrival please let reception know if you require a chaperone to accompany you to your consultation with a clinician. Occasionally your GP may also request a chaperone to attend your consultation.

 

Telephone Appointments

If you wish to speak to a GP you can book a telephone appointment. The GPs will  usually contact you between morning and afternoon surgery. If you are unable to get a suitable  appointment with a GP the staff will take details from you and on your behalf, will ask the GP to provide a response to your enquiry. The member of staff will then  relay this information back to you.

If you make a telephone appointment please ensure you will be available between 11:30 and 15:30 when the GP calls you and that we have a correct telephone number.

Please note telephone calls may be recorded for quality purposes.

 

Text Messaging

A text messaging service. This service is essentially used to remind patients of appointments they have booked (But must not wholly rely on) but it may also be used to communicate other information  (e g. dates of flu clinics; reminder that their annual review is due). It is assumed that patients who have given their mobile number to the practice are happy to be contacted on this number and will automatically be registered to  receive information by text messaging. Any patients who do not wish to be sent text messages must contact the surgery to ‘opt out’ of this service.

It is crucial that patients participating in the text messaging service ensure that the  practice is informed of any changes to the mobile they wish to be contacted on.

Late Arrivals

 If you arrive late but have not missed your allotted slot as your GPs surgery is also  behind time you may still be seen. However, if you are more than 15 minutes late or you have missed your allotted slot, you will be asked to rebook your appointment. Patients who are persistently late will be contacted by the practice manager to discuss the situation.

Cancellations

If you cannot attend an appointment for any reason, you must  inform the practice as soon as possible in order for us to give the slot to someone else.

Missed Appointments

Missed appointments are of grave concern to the practice as they have a serious  adverse effect on the standard of care we give to our  patients. In an effort to address this  problem, anyone missing an appointment will be advised in writing. Those who repeatedly miss appointments will be asked to leave the practice. This policy has been agreed with the Patient Reference Group

Change of Patient Details

If your change your address, telephone number or name please complete the change of details form and send or hand in to the surgery

pdf

Change of Details 

 

                                                                      

 
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