70 Stainland RoadGreetland Halifax, HX4 8BDTel: 01422 374109
We run all our surgeries by an appointment only system. Appointments can be booked by telephoning the surgery or in person at reception. We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
The practice operates an appointment system designed to enable patients to access health provision more easily. You will therefore be asked to provide the following information when contacting the surgery for an appointment:-
This basic information is not meant to be intrusive but will enable the staff to provide you with the appropriate method of dealing with your enquiry.
Patients contacting the surgery in need of same day treatment may be triaged by the duty doctor.
Please note routine appointments are 10 minutes each. If you have more than one problem to discuss with the GP please explain this when you make the appointment and ask for a double appointment slot.
From 6th November 2017 we are able to offer appointments from 6.30pm to 8pm Monday to Friday at (Station Road Surgery, Sowerby Bridge, HX6 3Ab). Please speak to one of our Service Advisors for more details.
Please note these appointments are not available online at the current time.
If you have booked one of these appointments and no longer need it, please contact us during our opening hours to cancel it or alternatively call 01422 893394 from 6.30pm to 8pm Monday to Friday only.
On arrival please let reception know if you require a chaperone to accompany you to your consultation with a clinician. Occasionally your GP may also request a chaperone to attend your consultation.
If you wish to speak to a GP you can book a telephone appointment. The GPs will usually contact you between morning and afternoon surgery. If you are unable to get a suitable appointment with a GP the staff will take details from you and on your behalf, will ask the GP to provide a response to your enquiry. The member of staff will then relay this information back to you.
If you make a telephone appointment please ensure you will be available between 11:30 and 15:30 when the GP calls you and that we have a correct telephone number.
Please note telephone calls may be recorded for quality purposes.
A text messaging service. This service is essentially used to remind patients of appointments they have booked (But must not wholly rely on) but it may also be used to communicate other information (e g. dates of flu clinics; reminder that their annual review is due). It is assumed that patients who have given their mobile number to the practice are happy to be contacted on this number and will automatically be registered to receive information by text messaging. Any patients who do not wish to be sent text messages must contact the surgery to ‘opt out’ of this service.
It is crucial that patients participating in the text messaging service ensure that the practice is informed of any changes to the mobile they wish to be contacted on.
If you arrive late but have not missed your allotted slot as your GPs surgery is also behind time you may still be seen. However, if you are more than 15 minutes late or you have missed your allotted slot, you will be asked to rebook your appointment. Patients who are persistently late will be contacted by the practice manager to discuss the situation.
If you cannot attend an appointment for any reason, you must inform the practice as soon as possible in order for us to give the slot to someone else.
Missed appointments are of grave concern to the practice as they have a serious adverse effect on the standard of care we give to our patients. In an effort to address this problem, anyone missing an appointment will be advised in writing. Those who repeatedly miss appointments will be asked to leave the practice. This policy has been agreed with the Patient Reference Group
If your change your address, telephone number or name please complete the change of details form and send or hand in to the surgery
Change of Details
It is not appropriate to see GP/Nurse Practitioner for the following:
If you have any of the above, please contact the surgery to book an appointment with the Nurse or Health Care Assistant.
The Nurse Practitioner runs a minor ailment clinic every morning. This is a deal with acute minor illnesses. To allow this minor ailment clinic to run effectively only ONE acute problem can be dealt with during this appointment.
Nurse/Health Care Assistant appointment duration varies depending on the conditions/treatment. These can vary from 10-40 minutes. Therefore we require you to call the surgery to book the appropriate appointment with one of our receptionists.
In order to provide you with the best care, we require all patients with more than one problem to book a double appointment by ringing the surgery. Please note if you book an appointment online, only one problem will be dealt with.
Please see 'opening times' tab that shows which days each GP works. Please note that the GP may be on call and therefore not available for routine appointments.
Appointments become available on a daily basis. These are staggered over a four week period to allow appointments that are needed over the next few days to weeks.
If you require a routine appointment and this is not available when you check online/ring the surgery, please try again as these may become available later.
It is really important that you cancel your appointment as soon as you can; it is never too late as these appointments can be used for other patients. You can call the surgery or cancel online.
Repeated failure to notify us may result in you being asked to leave the practice. (Please see Appointments- missed appointments).
For you to be given the appropriate appointment it is important to ask the nature of the problem. This is to avoid you being booked with the wrong type of clinician and wasting your time.
Please note all our staff are trained and work to NHS confidentiality protocols.
Our Nurse Practioner runs a minor ailment clinic in the morning. If you have a single, acute minor illness it would be appropriate for you to book an appointment online or by telephone. There are appointments available on a daily basis and can be booked for the following day.
Please be aware you can see the Pharmacist for minor ailments as part of the minor ailment service. If after consultation with the Pharmacist you require any medicines these will be provided free if you do not pay for your prescriptions. Please collect an Access card from surgery.
Please see 'Choose Well section' for a list of conditions which are suitable for the Minor Ailment Clinic.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Hangover Take care of yourself .
Grazed knee Keep a well stocked
Go to nearest Pharmacy
Pharmacists are highly trained
healthcare professionals and can
give you advice on illnesses and
For minor ailments (see below) medicine you need to treat them .
Sprain; strain or muscle pain
Heartburn and Indigestion
Insect bite and sting
Minor skin conditions
Being sick Call your GP :
Ear pain Your local GP surgery will provide
Stomach bugs a wealth of services; advice ,
Backache assessment, prescriptions
examinations and much more .
NHS WALK-IN-CENTRE OR MINOR INJURIES UNIT
Cuts Go to the nearest walk-in-centre
Strains Or minor injuries unit :
Rashes Located throughout the region
Sprains they assess and treat minor
injuries and illnesses .
The Nearest Walk In Centre is,
Park Community Practice, Horne Street Medical Centre,
Hanson Lane, Halifax HX1 5UA 01422 399858
Weekends 8am till 8pm
Bank Holidays 8am till 8pm
Unexpected Sickness Ring 111 free including mobiles
Severe Pain When it’s not a 999 Emergency
Worsening Health Condition But you need medical help fast .
Unwell 24 hours a day.
Unsure Via text phone call 18001 111
You think you need to go to A&E or another NHS urgent care service.
You don't know who to call for medical help or don’t have a GP to call.
You require health information or reassurance about what to do next.
For immediate, life-threatening emergencies, continue to call 999
A&E OR 999
Choking Go to A&E or ring 999
Chest pain Accident and Emergency
Severe bleeding Departments provide immediate
head injury/blacking out Emergency care in very serious
Overdose Or life-threatening situations .
Suspected broken bone
In an emergency you should go directly to your local A&E department/dial 999
Generally you should treat the situation as an emergency if:
· The person has stopped breathing or their heart has stopped.
· The person is experiencing severe chest pain or is having trouble breathing.
· There is severe bleeding from any part of the body.
· The person is, or has been unconscious.
· There has been a serious head injury.
· The person has a severe burn/scald.
· The person has a severe allergic reaction.
· The person has a numbness or weakness down one side/ or has problems understanding what you are saying.
· There is suspected broken bone or dislocation.
· The person is experiencing severe stomach ache that cannot be treated by over-the-counter remedies.
· The person has overdosed or poisoned themselves.
If you have been a member of the armed forces for more than one day please tell you're GP; you may be entitiled to priorIty NHS treatment!
If you are a carer who looks after someone who is ill, frail, disabled or mentally ill ask for a carers identification and referral form, which you can complete to let us know about your caring responsibilities.
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